IT Support Administrator (Chisinau Office)

For our Bully Studio in Chisinau, we're looking for an experienced IT Support Administrator who will be responsible for managing and maintaining internal IT structure (hardware, computer systems, networks and peripherals), ensuring optimal performance, timely trouble-shooting, security, and support for all users. The right candidate will be responsible for installing, configuring, and maintaining hardware and software, managing network servers, and ensuring all systems are up-to-date and operating smoothly.

You will provide technical support to teams, resolving any IT-related issues quickly and efficiently. To do that, you are expected to demonstrate strong IT support skills, a keen eye for detail, and the analytical skills to identify potential issues. You must also maintain your knowledge about new technology trends and be able to work with a variety of technologies and systems.
You have excellent communication skills and a ‘can-do’ attitude, a proactive and trustworthy approach in executing your daily tasks and a strong team ethic to help build and maintain a positive environment. You will be expected to act with a high level of autonomy and critical thinking as well as to tackle challenges with confidence and ownership.

Responsibilities:
Office and User IT Support

Plan, procure, maintain, and administer computers and office equipment.
Install, maintain and administer software, including updates and upkeep.
Install, configure, and maintain servers (physical or virtual) based on organizational requirements.
Administer network, systems, peripherals and any equipment required for efficient office operations and project delivery.
Manage internal data (data migration, retention, backup).
Maintain company website.
Administer user permissions, rights, passwords.
Serve as administrator for various corporate software systems and licenses.
Suggest and implement improvements in system usage policies and procedures and equipment.
Maintain/check security policies and documentation.
R&D an updated plan for both servers and workstations.
Coordinate regular IT assets inventory.
Assist with new staff onboarding.
Consult and guide company staff on IT policies, systems, hardware and software.
Identify IT related issues, resolve ad-hoc issues and urgent requests.

Project Deployment support (around 20-25% of total scope). Within this role responsibility you will work with cross-discipline teams of artists, designers, modellers, and animators, as well as creative project and account managers, to implement out-of-the-box creative solutions that often involve certain challenges related to cutting edge technologies.


Track and manage hardware and software deployments of all realtime immersive experiences and products.
Analyze project and installation requirements.
Determine the type of hardware required (servers, networking, PC's, peripheral equipment etc.) based on project requirements.
Analyze data traffic, processing power, storage, and memory requirements to ensure the hardware can handle projected workloads
Develop and maintain documentation for the setup, including configuration steps, hardware layouts, software installations, and troubleshooting guides.
Work with production and Dev Teams, PM and QA to set up and verify test setups to proactively ensure successful deployments.
Capture and analyze incidents, review and adjustments, to ensure the setup meets all project requirements and is fully operational.
Coordinate venue IT support, installation, debug, realtime (when physical presence is necessary).

Minimum Qualifications:

Bachelor's Degree (preferred) or equivalent combination of education, experience, and training.
3-5 years of database, network administration, or system administration experience.
Experience with scripting and automation tools.
Strong Linux and it’s file systems knowledge, especially CLI (TUI) interfaces
Advanced understanding of Plesk panel
Strong RAID array skills (both software and hardware)
AWS knowledge will be a huge advantage
Strong knowledge of systems and networking software, hardware, and networking protocols, including Apache, nginx, named, etc.
Strong understanding of efficient internal IT support helpdesk operations, best practices, including strong knowledge of security, storage, data protection, and disaster recovery protocols.
Strong knowledge of systems and networking software, hardware, and networking protocols.
Sufficient operational fluency in English.

About bully! entertainment
bully! entertainment is an international, award-winning creative agency specializing in developing world-class emerging tech experiences, immersive brand experiences and branded story-driven content, that blur the boundaries between the digital and physical worlds. In short—We Make Fun!

Our clients include Fortune 500 companies, entertainment media giants, and household names like Microsoft, Disney, and NASA. As an Equal Opportunity Employer, bully! entertainment fosters a work environment that is inclusive as well as diverse, where individual differences are valued and accommodated in ways that tap into each person’s talents and strengths.

What we offer:

Competitive pay.
Flexible working schedule, hybrid working mode.
Work in an international environment.
Company values recognition program, refferal bonus
Company wellness bonus
Professional development training
Additional Medical insurance (partially covered by the company)
Office, centrally located.

Schedule:

Full-Time Monday to Friday.

Work Location:

Hybrid, based in Chisinau, Moldova.

Interested in joining the bully! team?
Please apply here or send your Resume/CV and cover letter to
chisinaujobs@bullyentertainment.com.
We look forward to hearing from you! Email:
chisinaujobs@bullyentertainment.com